Frequently Asked Questions
When will my order be dispatched?
Your order will be dispatched within 1-2 working days after order is placed.
When will I receive my order?
UK Next Day delivery will be delivered the next working day. This is a guaranteed service. UK standard delivery usually takes 1-3 working days. However it could sometimes take up to 1 week. International delivery usually takes 10-15 working days. In some rare occasion it could take up to 20 working days.
What if my prints arrived damaged?
Please contact us within 2 days of receipt. We will require pictures of the damaged print. We will then aim to send replacements to the same shipping address.
What are the delivery options and charges?
We offer Next Day Delivery for UK orders only. We also offer tracking service for both UK and International orders. Customers who select standard delivery will not receive any tracking details for the shipment.
Can I return my order?
If you’re dissatisfied with your order, we do accept returns within 14 days. The item must be returned to us in a resalable condition. Customer is responsible for return shipping charges and the risk of item being damaged in transit. We are unable to issue a refund if the item is not received in a original/resalable condition.
Do you take custom orders?
Yes, please get in touch using the Contact Us form.
Can I cancel my order?
You can cancel your order as long as the item has not yet been dispatched. Once the item has been dispatched, it needs to be returned to us in a resalable condition. Customer is responsible for return shipping charges and the risk of item being damaged in transit. We are unable to issue a refund if the item is not received in a original/resalable condition.
Do you take bulk orders?
Yes, please contact us for more details.
What if I received an incorrect item?
Please contact us within 2 days and we will rectify the error as soon as possible.